Refund policy

AUTHENTIC IRELAND accepts exchanges within 14 days of Purchase. Unfortunately we do not offer refunds for Cash or Bank but we can offer you Store Credit/Voucher within value of your purchase. If your Item was purchased as a SALE item we cannot offer an exchange or refund unfortunately.

 

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

- Products that have been purchased on a 'pre-order' basis.

- Any item that is returned more than 14 days after delivery.

- Unfortunately, we cannot accept returns on sale items, gift cards or Fragrances/Eu De Parfum.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item and the initial order placed will be refunded.

Once we have received your order back, some exchanges may take up to 14 days before the new size is available to be sent out to you.

Store Credit
We will notify you once we’ve received and inspected your return, and let you know if the store credit was approved or not. If approved, you’ll then be sent a voucher code to which you can use as store credit.